Shipping Information

Shipping Pond Fish

 

ALL ORDERS QUALIFY FOR FREE SHIPPING.

Colorful Pond ships within the United States. All orders ship Monday, Tuesday, and Wednesday to ensure safe arrival. Orders placed by 2pm EST Monday-Wednesday ship the same day as ordered. Orders placed after 2 pm EST ship the following ship day (orders placed Thursday-Sunday ship the following Monday). Fish ship via 2nd Day Air Service. 

Refunds

We take great pride in the care of our pond fish. Colorful Pond guarantees the safe, healthy arrival of fish. In the event of fish arriving dead on arrival or injured, this fish is covered under our Safe Arrival Guarantee. 

Safe Arrival Guarantee

If fish is damaged or dead on arrival Colorful Pond will refund the price of the fish lost. In order to receive a refund please follow the steps below

  1. Take pictures of dead/damaged fish
  2. Email pictures with referenced Order #, Name, and Phone Number 
  3. Allow 48 hours from time of submittal for refund processing

We do not accept returns under any circumstances in order to maintain our bio-security.

Fish that are lost under the Safe Arrival Guarantee are not replaced. Any fish lost are refunded.